Q: What is Secure Uptime?
Secure Uptime is the name given to both our company and our primary service: an affordable program that includes your internet service, wireless failover, network operations center, security operations center, field support, and network equipment. Basically, we take all of the elements of your online operations and put it into a single service – with one monthly bill and one number to call if issues arise.
The day-to-day management of your technology will be covered by Secure Uptime so you can manage the other strategic initiatives for your business!
Q: What uptime rate do you guarantee?
We guarantee an uptime at a rate of 99.5%
Q: What do I do with my existing equipment?
We will happily evaluate your current network equipment and ensure it is working properly. We also work with you to develop a hardware strategy that will keep you secure and online. We generally find that our customers either have older network equipment that is not up to speed for where it should be, or you have implemented technology that is not living up to your requirements as a business. We will do the heavy lifting for you to ensure that your network runs the way you need, including providing the right equipment to keep your network up and secure.
Q: How long does it take to implement Secure Uptime?
Our typical timing for “go live” is 60-90 days. We have scaled out clients with as many as 50 sites per day. During implementation, we will work with you directly for about 5 hours per week to ensure everything will go smoothly!
Q: Will we have to learn an entirely new system?
You will not have to learn a new system because we will be managing it fully for you.
Q: Will I have transparency into the system?
We will give you access to an easy-to-use customer dashboard so that you can review your network status.
Q: How many security threats are there on a typical network?
This table represents the security events detected for a single Secure Uptime customer across a network of 1,200 locations month to date in December 2021.
Q: If there are that many threats how do you keep my network secure?
Our Network Security Professionals monitor our Security Operations Center (SOC) 24 hours / 365 days per year for 1000’s of stores. We are able to recognize threat patterns and protect your business from online intruders, scammers, and other fraudulent activity.